Help and Advice

Payment Methods

You can pay for your shopping in a number of ways, whether it is over the phone, on-line via our payment service,Google Checkout or PayPal. We accept Mastercard, Visa, Switch, Solo, Delta or Maestro

On-line and telephone order payment is processed via our SSL secure payment system. In the case of card payments, funds are taken at point of order.

What if a product is out of stock?

We make every effort to keep our warehouse fully stocked. However, on occasion, our stock levels do run down. If this is the case, we make sure that our on-line product pages are updated regularly to make sure the lead times reflect the latest available stock in date. If you happen to make an order on stock that is not currently available, we will keep you updated with regular delivery estimate emails and if this is not satisfactory we will endeavour to find a suitable replacement at your approval. If this is not possible, we will reimburse your payment in full.

How will I know if my order has been received?

If you place an order on-line you will receive an email confirmation. If you place an order over the telephone, the team member concerned will advise you that your order has been placed and your payment accepted. You will be given an order reference number, which should be quoted by you should you have any query whatsoever on your purchase.

What if I find the same product cheaper elsewhere?

We work very hard to price our products competitively and we pride ourselves on working closely with our suppliers to achieve this. Should you source an item elsewhere, which is identical to ours, at a cheaper price, please give us the opportunity to better it. Contact our Sales Team on 0800 169 6016 for more details.

How will my goods be delivered?

In most cases, you will be contacted prior to delivery by the supplier of the particular product (s) you ordered. You will note from our product pages that we state an approximate delivery period in working days. If you have any query regarding delivery, please contact our Customer Care Team on 0871 230 0380 who will be more than happy to advise you. If the supplier needs to be contacted on your behalf, our staff can do that for you too.

Can I track my order?

Yes you can. Either on-line or by telephoning our Customer Care Team on 0871 230 0380.

How can I get in contact with you?

You can contact us on our main telephone number 0871 230 0334.

Our postal address is: Kybotech Ltd Ollerton Road Industrial Estate Ollerton Road Tuxford Nottinghamshire NG22 0PQ

What sort of guarantee do you offer?

We work alongside our suppliers who, in most cases, offer their own product warranties and guarantees. Should you be unsure of exactly what they are, then please contact our Customer Care Team on 0871 230 0380 who will be happy to advise you.

What is the returns policy?

Please see our Terms & Conditions

I can’t remember my password?

No problem. If you happen to forget your password you can request a reminder. Please click where prompted and we will send you an email by return stating your password.

How do I order on-line?

Ordering on-line couldn’t be is simpler. To go ahead and order, please click the add to basket icon. It is at this point that you will be asked to add the chosen product (s) and option (s), where applicable, to your personal on-line basket. You can review your basket at any time by clicking on the basket icon at the top left hand side of the ordering page. If you wish to amend your shopping items, you can do so very easily.

When you have finished your selection, please double check carefully that you have selected exactly what you want to buy. Once you are happy with your selection, you will be ready to proceed with your payment. To do this, simply click on the checkout button where you will enter our secure server. Please note, for your added security, that the lock icon on your browser is to highlight that you are in a secure area.

If you are an Existing Customer

If you are an existing customer, then you will be asked to verify your email address and password.

If you are a New User

If you are shopping with us for the first time, you will be asked to create an account. Should you decide to shop with us again, and we hope that you do, this will enable you to order more quickly next time.

Creating an on-line account

Please complete the on-line form fully with the necessary details and click continue. Once an account has been created, you will be able to verify your basket selection.

Payment

Once you have selected your payment choice and payment have been successfully executed, you will automatically receive an order confirmation email. This will include your order reference number, order details, shipping address and estimated delivery time.

In most cases, several days prior to delivery, you will be contacted with regard to a precise delivery date.

If you have any queries whatsoever on either our store or ordering on-line procedures, please telephone us on 0800 169 6016 or email us. Our friendly Sales Team is available to take your enquiry.

How do I know it is safe to shop on-line with you?

When you reach the point at which sensitive information needs to be passed to us, you will see a padlock at the bottom of your browser window advising you that you are entering a secure area. Clicking on the padlock will give you information about the secure area, where your credit card details are processed and encrypted. The certificate can only be signed by trusted organisations and guarantees a high level of security.