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Simply Fitness Equipment Customer Service Complaints Procedure

If you have reported a problem to Simply Fitness Equipment Customer Service and we have responded but you are not happy with our response, you have a right to complain to us. This forms part of the Simply Fitness Equipment Complaints procedure. We welcome the opportunity so that we can hopefully put things right as quickly as possible for you.

How to Make Your Complaint to Us

If you have previously contacted us but remain unhappy with our response or how we have dealt with your problem, then we ask that you put this in writing to us.

Please send your complaint by letter to us at the following address:

The Customer Services Manager
Kybotech Ltd
Parry Business Park
Grassthorpe Road
NG23 6QX

When composing your letter please include the following information so that we can gather the facts quickly to aid in a speedier response.

1. Your Simply Fitness Equipment Order Number (This will normally be on our communications with you and will start with the letter SFE)
2. Your Full name (Please note we can only deal with complaints from the person that placed the order with us )
3. Your full address
4. Your contact telephone number
5. Full details of your complaint

What Happens Next

If you have included a contact telephone number we will call you within 5 days of receiving your complaint.

Your complaint will be investigated thoroughly by our customer services manager by looking at all of the relevant factors involved who will then contact you with the conclusion to the investigation.

We will attempt to contact you by telephone with the conclusion of the investigation if a contact number was provided in your original letter, this will hopefully expedite a speedier resolution to your complaint.

If you wish us to respond by letter only please state this in your original letter to us and we will aim to respond within 10 days of receiving your original complaint letter.

0800 169 6016

Opening Times:

Mon - Fri 8am - 7pm

Sat 9am - 6pm

Sun - Closed

01636 822881

Opening Times:

Mon - Fri 9am - 5pm

Sat 10am - 2pm

Sun - Closed

Customer Care:
01636 822883

Opening Times:

Mon - Fri 9am - 5pm

Sat 10am - 2pm

Sun - Closed

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    Contact us

    0800 169 6016
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    01636 822881
    Product Support:
    01636 822883
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    Price promise - We aim to be lowest price online. If you have seen the same product or a like for like product then please let us know by filling in the form below, and we will do our best to beat that price.

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