9:00am - 6:00pm
view basket Items: 0
Value: 0.00
go to checkout

Browse

Home Treadmills
(1)
Cross Trainers
(3)
Rowing Machines
(0)
Exercise Bikes
(3)
Gym Equipment
(2)
Sports Equipment
(0)

 

Department Map Latest Fitness Products Shop by brand

 


Call Now: Sales Line open weekends 10am - 4pm

Best Sellers

 
more best sellers

 


Help Desk

 
more help and advice

 


We Accept:

We accept the following methods of payment:
Secured by Thawte

Simply Fitness Equipment Customer Service Complaints Procedure

If you have reported a problem to Simply Fitness Equipment Customer Service and we have responded but you are not happy with our response, you have a right to complain to us. This forms part of the Simply Fitness Equipment Complaints procedure. We welcome the opportunity so that we can hopefully put things right as quickly as possible for you.

How to Make Your Complaint to Us

If you have previously contacted us but remain unhappy with our response or how we have dealt with your problem, then we ask that you put this in writing to us.

Please send your complaint by letter to us at the following address:

The Customer Services Manager
Kybotech Ltd
Parry Business Park
Grassthorpe Road
Sutton-On-Trent
Newark
Notts
NG23 6QX

When composing your letter please include the following information so that we can gather the facts quickly to aid in a speedier response.

1. Your Simply Fitness Equipment Order Number (This will normally be on our communications with you and will start with the letter SFE)
2. Your Full name (Please note we can only deal with complaints from the person that placed the order with us )
3. Your full address
4. Your contact telephone number
5. Full details of your complaint

What Happens Next

If you have included a contact telephone number we will call you within 5 days of receiving your complaint.

Your complaint will be investigated thoroughly by our customer services manager by looking at all of the relevant factors involved who will then contact you with the conclusion to the investigation.

We will attempt to contact you by telephone with the conclusion of the investigation if a contact number was provided in your original letter, this will hopefully expedite a speedier resolution to your complaint.

If you wish us to respond by letter only please state this in your original letter to us and we will aim to respond within 10 days of receiving your original complaint letter.

Sales:
0800 169 6016

Opening Times:

Mon - Fri 8am - 7pm

Sat 9am - 6pm

Sun - 10am - 4pm

Delivery:
01636 822881

Opening Times:

Mon - Fri 9am - 5pm

Sat 10am - 4pm

Sun - Closed

Customer Care:
01636 822883

Opening Times:

Mon - Fri 9am - 5pm

Sat 10am - 4pm

Sun - Closed

Free UK Delivery
100% Safe Ordering

We Offer

  • Permanently low prices
  • 100% secure ordering
  • Quality products
  • more about us

    Contact us

    Sales:
    0800 169 6016
    Pre Delivery
    01636 822881
    Product Support:
    01636 822883
    our opening hours

    Newsletter

    Be 1st in line for offers, news and deals. Enter your email address here:
    privacy policy

    Tell a friend

    Recommend this site to a friend, enter email address here:
    privacy policy
    thawte - secure ssl
    search  
    Quick Links: Exercise Bikes | Rowing Machines | Treadmills | Elliptical Trainers

    Most Popular Brands: Vivotion Exercise Equipment | York Fitness Equipment | Reebok Exercise Bikes

    Social: Kybotech Digg | Kybotech Flickr |

    http://www.simplyfitnessequipment.co.uk

    Call Me Back

    Tell us your details and we will give you a call back as soon as possible. We will endeavour to return all callback requests made up to 6pm weekdays. After which time, we will call you back the following day.

    Your Name:
    Your Email:
    Ringback reason:
    Preferred time:
    Telephone 1:
    Telephone 2: (optional)
    http://www.simplyfitnessequipment.co.uk

    Price Match on the

    Price promise - We aim to be lowest price online. If you have seen the same product or a like for like product then please let us know by filling in the form below, and we will do our best to beat that price.

    Your name:
    Your email:
    Your Telephone:
    Which option have you seen cheaper elsewhere:
    Price found: £
    Price location? (url if possible):
    Other info (e.g additional options/delivery costs):

    Thank you. Your submission has been received successfully and you will hear a reply back from one of our sales team shortly.

    Sorry, there was an error with your submission, please try again later.

    http://www.simplyfitnessequipment.co.uk

    Ask a question on the

    Your Firstname:
    Your Surname:
    Your Email:
    Your Telephone:
    Your Question: We endeavour to respond to your question within 4 working hours.

    The retail sites operated by Kybotech Ltd may send enquirers updates on products, offers and services by email so you can get a feel for whether you wish to deal with us. If you would prefer not to receive these, please do let us know. Your personal data will remain confidential as per our privacy policy.


    Thank you. Your question has been received successfully and you will hear a reply back from one of our team as soon as possible.

    Sorry, there was an error submitting your question, please try again later.